FAQs

Questions? Find answers to general questions from our customers below.

#1. HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

Once your order has been placed successfully, you will receive an order confirmation email with your order number. Your order gets processed this way. If you fail to receive the order confirmation e-mail due to any technical issue, please contact our 24/7 active customer support team and we'll help you out immediately.

#2. CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

You may cancel your order by reaching out to our support team by email. Every product coming out of our warehouse passes through 3 step in-depth quality check process; it costs us time as well as resources to build the best quality personalised dog accessories. Hence we kindly request to cancel the orders within 6 hours after placing them. If we have already processed your order and shipped the product, you cannot cancel it.

#3. DO YOU OFFER COUPONS OR DISCOUNTS?

For special coupons and discounts, you may please subscribe to our newsletter. You will get notified when we have special offers available.

#4. WHAT IS THE SHIPPING COST?

We are currently offering free shipping to the United Kingdom, United States, UAE, Canada, Australia and New Zealand. Take a look at this section to find more information on our shipping carriers and applicable charges.

#5. WHEN WILL I RECEIVE MY PACKAGE?

The standard delivery timeframe is 4-8 business days after fulfillment to most countries. However, it depends on your location and country. Find the latest information on shipping and delivery here.

#6. WHAT HAPPENS IF I ENTERED AN INVALID ADDRESS OR MISTAKENLY ENTERED THE WRONG ADDRESS/PHONE NUMBER? 

To cancel your order, please get in touch with our dedicated 24/7 customer support team by email within 24 hours after placing it.

Note that the customer is ultimately responsible for payment to reship the item(s).

#7. DO YOU ACCEPT RETURNS?

We fulfill every order after a thorough 3 step quality check process. However, nothing is bulletproof as the package(s) may get damaged, rarely, when it is on the way to your doorstep.

If the delivered product has any defects, we are happy to offer you a full refund or exchange through our 30-day money back guarantee policy.

Note: We don't support refunds due to defects on products caused by customers.

If you have any other questions regarding our product and services, please send us an email to support@herstylo.com.